Returns & Refunds Policy

Last updated: 5 August 2026

At The Jersey Cartel, we want you to be happy with your purchase. Please read our returns policy carefully before placing your order.

Returns

We accept return requests within 30 days of your order being delivered.

To be eligible for a return, your item must:

• Be unworn, unwashed, and in its original condition.
• Have all original tags and packaging (where applicable).
• Not show any signs of use, damage, or alteration.

Non-Returnable Items

The following items cannot be returned unless they are faulty or incorrect:

• Jerseys with custom names, numbers, patches, or personalised printing.
• Gift cards.
• Clearance or final sale items.

Incorrect or Damaged Orders

If you receive the wrong item or your order arrives damaged, please contact us within 7 days of delivery.

Please include:

• Your order number.
• Photos of the item.
• Photos of the packaging (if damaged).

We will review your claim and, where appropriate, provide a replacement, refund, or other suitable resolution.

Change of Mind

If you wish to return an item because you've changed your mind, you are responsible for the return shipping costs unless otherwise required by law.

Shipping charges paid on the original order are generally non-refundable.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved, your refund will be processed back to your original payment method. Depending on your payment provider, it may take several business days for the funds to appear in your account.

Exchanges

If you require a different size, please contact us before returning your item. Exchanges are subject to stock availability.

Customised jerseys cannot be exchanged unless they arrive faulty or incorrect.

Order Cancellations

Orders may only be cancelled before they have been processed or dispatched. Once an order has entered processing, cancellation may not be possible.

Contact Us

If you have any questions regarding your order or this Returns & Refunds Policy, please contact our customer support team through our Contact page or by email.

We aim to respond to all enquiries within 1–2 business days.