Shipping Policy

Last updated: 5 August 2026

Thank you for shopping with The Jersey Cartel.

Order Processing

Orders are typically processed within 1–5 business days after payment has been received.

During new releases, promotions, or holiday periods, processing may take slightly longer.

Estimated Delivery Times

Delivery times begin once your order has been dispatched.

Australia

• 10–20 business days

New Zealand

• 10–20 business days

United States & Canada

• 8–18 business days

United Kingdom

• 8–18 business days

Europe

• 8–18 business days

Rest of the World

• 10–25 business days

Please note that these are estimated delivery timeframes only. Delays caused by customs, shipping carriers, weather, or peak shopping periods are outside our control.

Shipping Costs

• Free standard shipping on all orders over A$150.
• Shipping costs for orders below A$150 are calculated at checkout.

Order Tracking

Once your order has been shipped, you'll receive a confirmation email with tracking information (where available).

Tracking information may take 2–5 days to begin updating after dispatch.

Customs & Import Duties

International orders may be subject to customs duties, taxes, or import charges imposed by your local government. These charges are the responsibility of the customer where applicable.

Multiple Shipments

If your order contains multiple items, they may occasionally be shipped separately depending on warehouse availability. If this occurs, you will receive tracking information for each shipment.

Incorrect Address

Please ensure your shipping address is correct before placing your order.

The Jersey Cartel cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete shipping information supplied at checkout.

Lost or Delayed Orders

If your order has not arrived within the estimated delivery timeframe, please contact us. We'll work with the shipping carrier to investigate and help resolve the issue as quickly as possible.

Contact Us

If you have any questions regarding your order or shipping, please contact our customer support team via our Contact page or email.

We aim to respond to all enquiries within 1–2 business days.